Privacy policy

Who we are

CQC Experts Ltd is the data controller for personal information collected through this website. You can reach us at hello@cqcexperts.com.

Our data protection principles

We process personal data under the Data Protection Act 2018 and UK GDPR. Our work follows the principles of lawful, fair and transparent processing; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality.

What we collect

• Contact details you give us in enquiry, callback and newsletter forms.
• Details of the service you are asking about, including any basket contents.
• Order and payment records (card details are handled by our payment provider, not by us).
• Account details, billing address, enquiries and documents linked to your account.
• Basic technical data such as device, browser, pages visited and security logs.

Why we use it

To answer your enquiry, deliver the documents or consultancy you have bought, keep proper business records, and — where you have asked for it — send occasional guidance and updates. Depending on the activity, our lawful bases are taking steps before or performing a contract, complying with legal obligations, our legitimate interests in operating and improving the business, and your consent where consent is required, including optional marketing.

Sharing

We share data only where necessary with suppliers that host and operate the site, provide secure storage and email delivery, process payments, and support our accounting or professional obligations. Those suppliers may process data only for the agreed purpose. We may also disclose information where required by law. We never sell your personal data.

International transfers

Some service providers may process information outside the United Kingdom. Where that happens, we use an approved transfer mechanism and appropriate safeguards required by UK data protection law.

Keeping your information secure

We use access controls, encrypted connections, private document storage and appropriate supplier safeguards. No online service can promise absolute security, but we limit access to people and providers who need the information for the purposes described here.

How long we keep it

Enquiries are kept for two years. Client and order records are kept for six years to meet accounting and legal obligations. Marketing records are kept until you withdraw consent or unsubscribe. We may keep limited suppression records so we can honour an unsubscribe request.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to or restrict processing, request portability where applicable, or withdraw consent at any time by emailing hello@cqcexperts.com. We may need to confirm your identity before completing a request. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

We use essential storage and cookies to keep the site, sign-in and basket working. If you choose "Allow optional cookies", we also use Google tags (Google Ads and Google Analytics, provided by Google Ireland Ltd) to measure visits and purchases that come from our adverts and to improve our advertising. When you complete a purchase with this permission, we share the order value, order reference and your email address with Google; Google hashes the email before using it to match the purchase to an ad click. If you choose "Essential only", these Google cookies are not set and no email address is shared. We keep a record of your choice and when you made it on your device. You can change or withdraw your choice at any time:

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Children

Our services are for organisations and adults. We do not knowingly collect personal information directly from children through this website.

Changes to this policy

We will publish material changes on this page. This policy was last reviewed on 28 September 2026.

Responsibility and review

The Managing Director is responsible for oversight of this policy and our data protection practices. The policy is reviewed at least annually and whenever our services, suppliers or legal duties materially change.