Privacy policy

Who we are

CQC Experts Ltd is the data controller for personal information collected through this website. You can reach us at hello@cqcexperts.com.

Migration notice: Full legal text is to be migrated from the current site. This structured summary does not replace the final reviewed policy.

Our data protection principles

We process personal data under the Data Protection Act 2018 and UK GDPR. Our work follows the principles of lawful, fair and transparent processing; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality.

What we collect

• Contact details you give us in enquiry, callback and newsletter forms.
• Details of the service you are asking about, including any basket contents.
• Order and payment records (card details are handled by our payment provider, not by us).
• Basic technical data such as pages visited, to keep the site working and secure.

Why we use it

To answer your enquiry, deliver the documents or consultancy you have bought, keep proper business records, and — where you have asked for it — send occasional guidance and updates. Our lawful bases are contract, legitimate interests and, for marketing, your consent.

Sharing

We share data only with the suppliers that run the site, our payment processor, and our accountants and professional advisers. We never sell your data.

How long we keep it

Enquiries are kept for two years. Client and order records are kept for six years to meet accounting and legal obligations.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to processing, or withdraw marketing consent at any time by emailing hello@cqcexperts.com. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies

We use essential cookies to keep the site and your basket working, plus anonymous analytics to understand which pages are useful. You can block cookies in your browser settings.

Responsibility and review

The Managing Director is responsible for oversight of this policy and our data protection practices. The policy is reviewed at least annually and whenever our services, suppliers or legal duties materially change.