Terms and conditions

Who we are

This website is operated by CQC Experts Ltd, a company registered in England and Wales. By using the site, buying a document or engaging us for consultancy you accept these terms.

Our services

We provide CQC registration support, ongoing compliance consultancy, personalised policies and procedures, and downloadable templates. Consultancy is delivered by agreement in writing setting out scope, fees and timescales.

We work to secure the best possible outcome for you, but we are not the Care Quality Commission and cannot guarantee any regulatory decision, rating or timescale.

Documentation packages

Documentation packages run for an initial 12-month term. Where payment is monthly, those payments are instalments toward the full 12-month package rather than a month-to-month service. If a payment fails, access and updates may be suspended until the account is brought up to date. After the first 12 months, the package continues on a rolling basis until ended using the notice terms confirmed in your order.

Project services, orders and payment

• Prices are shown in pounds sterling and exclude VAT unless stated otherwise.
• Your order is accepted when payment clears and we send confirmation. If we cannot accept it, we will refund the amount paid.
• Ready-made digital files are released after payment when they are available. Personalised documents and service packages require information from you and are delivered within the timetable we confirm after receiving it.
• Project services begin after a 50% non-refundable deposit, with the balance due at the agreed delivery stage.
• Consultancy invoices are payable within 14 days unless agreed otherwise; late payments may attract statutory interest and recovery costs.

Delivery and access

Delivery dates for personalised work are estimates unless we expressly agree a fixed date in writing. Delays in receiving complete or accurate information from you may change the timetable. Where an order includes portal access, access begins after account setup and remains subject to the package or subscription terms shown when you order.

Licence and use of documents

Documents are licensed to the purchasing organisation for its own internal use. You may edit and brand them for your service. You may not resell, share, publish or redistribute them to other providers or consultants.

Your responsibilities

You remain responsible for how the documents and advice are implemented in your service, for the accuracy of the information you give us, and for meeting your legal duties as a registered provider.

Consumer cancellation rights

If you buy as a consumer, you may have a 14-day cancellation right. By asking us to begin a service or supply digital content during that period, you expressly request early performance and acknowledge that your cancellation right may be reduced for work already completed or lost once digital content is supplied. Business purchases and bespoke work may have different rights. Our refund and returns policy explains how to contact us.

Liability

Nothing here limits liability for death, personal injury or fraud. Otherwise our total liability is limited to the fees you have paid us for the service in question, and we are not liable for indirect or consequential loss.

Cancellation

Cancellations and refunds are covered by our refund and returns policy.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Contact

Questions about these terms: 01462 222600 or hello@cqcexperts.com.

These terms were last reviewed on 28 September 2026.